PRODUCT INFORMATION & SPECIFICATIONS
We are committed to the completeness and accuracy of the information listed on our website, with regard to the existence of the essential features which are described for each product, with caution to any technical or typographical errors that have escaped our attention.
Our online store is no way responsible for any technical problems that may occur to computer users before, after and during access to our site.
By completing an order on our website, you will be prompted to register your personal details (name, surname, email, shipping address and contact telephone number), to process your orders. The personal data that you fill in anywhere in the pages of our shop, are kept solely for reasons related to your transactions with us, communication purposes and approved services and are not used by any third party (except as provided by Law to the relevant authorities)
To ensure the protection of your personal data, www.surfshopistra.com uses PCI Security Standards Council certified by WSPay. WSPay is a reliable medium for safe transactions over the internet, worldwide. Finally, personal security consists of the password you provide when you become a member of www.surfshopistra.com . In order to present any of your personal information, the username and password must firstly be given. For this reason, you should securely save this information in order to avoid the risk of it falling into the hands of others. You are also advised to create a password using symbols with alphanumeric characters.
All transactions made through www.surfshopistra.com are governed by the International and European Law, which regulates issues relating to electronic commerce as well as the Law on Consumer Protection , which regulates matters concerning remote sales.
Most of products are on stock and we can send them in one day, but for the products which are not available we need from 7 up to 30 days . If we receive an order for a product that has been exhausted, we shall inform the client of any cancellation or change, even change the delivery date. In this case, the cancellation is not detrimental to the consumer. For products which are not on stock we need from 7 up to 30 days to get a product.
Pre-pay your order, which you’ve already registered on our online store, at one of the following bank accounts, using your order number as a justification of the depositor.
Possibility of payment in 2-12 installments with VISA Inspire, Visa Premium i Maestro cards of PBZ.
Beneficiary: INSPIRIT SPORT d.o.o.
RAIFFEISEN BANK ZAGREB: (IBAN:HR5324840081107325205), (SWIFT:RZBHHR2X), (MB: 4384512)
It is very important to note the order number when depositing to avoid problems and delays in delivery time. Keep the deposit slip in case it is needed. For your convenience you can contact us on +385994189245 when you make your deposit, so that we find it in the system and send you your order immediately.
Credit Card via PayPal
Possibility of payment through PayPal using your credit card. Feel free to ask us how to pay via Paypal. PayPal is probably the most popular and safest method of payment as it is used throughout the world especially for international transactions.
NO NEED TO HAVE A PAYPAL ACCOUNT TO MAKE A PURCHASE BY CREDIT CARD!
Cash on Delivery (only for Croatia)
Your order can be paid by cash upon receipt from the Courier Company. The maximum value of cash on delivery should not exceed 499€, as required by the Courier company. There is a surcharge of 3 € for delivery.
SECURITY OF PAYMENTS
Choosing to pay with PayPal we enable you to make your payment through the most well-known for its safety, international payment method.
The online PayPal service, offers fast, easy and safe payments via the Internet, without having to disclose your credit card information. Therefore, if you have a PayPal account you can pay for your orders by depositing in your PayPal account. We are updated promptly and so can quickly begin the process of your order.
If you do not have a PayPal account, you can easily open an account (for free) by following the simple and comprehensive steps in PayPal’s Web Site. All you need to have is a credit card or transfer money from your bank account to your PayPal account. Both the deposit via PayPal and the creation of a new account is 100% inexpensive and completely safe.
All orders are sent by Courier Company DPD from Monday to Friday by 4pm.. Once all products are readily available, they are prepared and ready for shipment within 24 hours from the time we are informed of your payment order.
The shipment of products which are on stock should come by:
- Land Destinations – 1-4 working days
- Island destinations – 1-5 working days
For products which are not on stock it will take 7-30 days
We are not responsible for any delay or failure of delivery due to factors such as strikes, extreme weather or any force majeure.
Shipments of Windsurfing Boards and Sup Boards may take a little more. For information please contact us.
The shipping cost is as follows:
Free shipping on all orders above 50€ for Croatia
Free shipping on all orders above 199,99€ FOR EU contries
Free shipping on all orders above 299,99€ for countries outside EU
Member states of the EU:
Austria – Belgium – Bulgaria – Cyprus – Czech Republic – Croatia – Denmark – Estonia – Finland – France – Germany – Hungary – Ireland – Italy – Latvia – Lithuania – Luxembourg – Malta – Netherlands – Poland – Portugal – Romania – Slovakia – Slovenia – Spain – Sweden – United Kingdom.
WITHDRAWAL / RETURN-SUBSTITUTION OF PRODUCTS
Α) You have the right to return purchased products and ask for their replacement:
- In all cases where a demonstrable fault of our site «SURFSHOPISTRA» delivered other products or materially different ones from those ordered.
- In all cases where the product was defective or lacking in its agreed quality.
Products must be in excellent condition and not used, the packaging must not be altered and must contain all original content. In this case we cover return costs.
Β) You have the right to return purchased products and ask them to be changed or exchanged with another or others that sum up to the rate of the price you have paid or with an additional premium, within 7 days of receipt of product.
C) You have the right to return purchased products and ask for a refund:
- In all cases where the product was defective or lacking in the agreed quality you must inform us in 3 days from product delivery. You can deliver product to us within 14 days of delivery of the product.
In cases B and C, the products must be in excellent condition and not used and all original content must be included. In case B the return costs are charged to the consumer. In case C the return costs are charged to us.
- If return costs are covered by us, the products should always be returned by the same Courier Company, which delivered your order, to the address below.
- If return costs are charged to the consumer, he is obliged to deliver the goods personally to the address below.
Inspirit sport do.o.
Premantura Selo 85 a
In all the above cases, the consumer is responsible for the deterioration or destruction or loss of products on their return. The refund to the consumer will be completed from 7 up to 30 days from the date we receive the products.
Refund policy: please request the Merchant to inform that refund will be done using the same method as the one used to pay for the products in the first place (i.e. to the same credit card).
Please contact us before returning a product.
If the consumer wishes to cancel his order, he must send us an email or contact us via the contact form. If the order has already been shipped, the consumer has the right to return products in accordance with the terms of WITHDRAWAL, but is responsible for returning the goods without damage and without further losses incurring to our online store. The return costs are charged to the consumer.
Prices may change without any notice if necessary. The prices of all products include VAT.
LINKS TO SURF SHOP ISTRA
The links in this site are provided for your convenience. These websites are not under our control and we bear no responsibility for their contents.
All content in our online shop, including images, graphics, photographs, designs, texts, given services and products are our intellectual property and are protected by the relevant provisions of Croatian law, European law and international conventions. Any copying, analog or digital recording and mechanical reproduction, distribution, transmission, downloading, processing, resale, creation of derivative work or misleading the public about the actual content provider of our website is forbidden. Any reproduction, downloading, communication, distribution, or transmission or any other use of content in any manner or means, for commercial or other purposes is permitted only with prior written permission of SURF SHOP ISTRA or any other legitimate holder of the above mentioned copyrights.